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IT Support Engineer, Cambridgeshire


IT Support Engineer, Cambridgeshire


Job ID: 180592
Location: Cambridgeshire, England, UK
Salary: £35,000 - £45,000 Base Salary + Package + Remote/Hybrid Working
Job Type: Permanent


What - IT Support Engineer

Where - Based in Cambridge, our client will offer a remote or hybrid model of working. Whatever suits you!

When - Actively seeking appropriate profiles now

Why - This client is the worlds smartest content management platform! Working with clients such as Premier League Football, NBA, BBC, FIFA & AON, this client help businesses, sports organisations and media companies unlock the value of their ever-growing content libraries.

As an IT Support Engineer your responsibilities will be broad and include:
  • Work as part of the Support team as a point of contact to receive multi-channel communications from customers
  • Aid in the growth of support service offering, ensuring that a professional approach is made when dealing with all customer requests
  • Take ownership of user incidents and requests and follow up the status of tickets on behalf of the user, communicating progress in a timely manner
  • Firstline and Secondline support - troubleshooting of IT related problems from in-house software to hardware, such as iPhones, Laptops, PCs and Printers
  • Troubleshoot IT network and Infrastructure related issues
  • Monitor the status of customer systems, proactively taking necessary action to resolve incidents when required
  • Establish and maintain a positive working relationship with the business, customer contacts and 3rd parties.
Technologies and Key Knowledge
  • A highly motivated, self-starter, with experience working within IT support
  • Experience of PKI Certificates for TLS/HTTPS.
  • Experience of Azure Administration
  • Experience of fault finding and troubleshooting complex systems.
  • Experience of Windows and Linux server administration
  • Network trouble shooting, TCP/IP and general WAN/ LAN trouble shooting including firewall configuration.
  • Active Directory administration
  • Microsoft Office 365 administration of user accounts, product licenses and Exchange Online.
  • Experience supporting Windows 10 Pro and Mac OSX.
  • Ability to support non-technical customers and explain complex technical concepts in simple terms.
  • Experience of using MySQL.
  • Experience of using Microsoft PowerShell
If you think you fit the bill or would like to discuss other IT roles, I would love to speak with you. Please get in touch with Jonathan Courtney at IC Resources.


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