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IT Service Manager (m/w/d)

Munich, Bavaria


Exciting opportunity with excellent salary package!


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David Schiele

Management Consultant, IT DACH Prokurist

IT Service Manager (m/w/d)

For our client, a specialist and one of Europe's leading companies in the field of Security we are looking for an IT Service Manager (m/w/d).

Our client offers an exciting opportunity with an excellent salary and benefit package.

Your tasks:
  • Being accountable for IT services within the organisation 
  • Managing daily run activities based on ITIL processes like incident management, change management, problem management, Service request management, Vendor Management etc.
  • Responsible for managing the vendor contracts, negotiations, and vendor performance. 
  • Maintaining and ensuring effective, regular, and seamless communications with all stakeholders. Interfacing with vendors/internal stakeholders regularly. 
  • Provide governance and improve delivery through regular review meetings. 
  • Responsible for tracking and reporting SLAs. 
  • Responsible for maintaining service quality, service delivery performance, driving service excellence and continuous service improvement activities. 
  • Drive key production processes like Incident, Problem, Change, Release, Request, Knowledge Management etc. 
  • Drive the deployment and Continual improvement of the production processes based on the company requirements and ITIL best practices. 
  • Governance of JIRA/ServiceNow tools including the new customisation, version upgrades for the production process modules. 
Your qualification:
  • Completed studies in an IT related subject
  • 3 – 5 years of relevant experience in IT service delivery management and ITIL process management. 
  • Very good knowledge of the IT Infrastructure.
  • Quality-conscious, Analytical thinking, Planning and Evaluating, Strong executor, with proven track of implementing improvement initiatives. 
  • Willingness to travel within the EU region (approximately 5%). 
  • Proficient spoken and written command of English. 
  • German language is a plus.
I'm looking forward to your application!

Apply now