IT Service Manager (m/w/d)
Munich, Bavaria
Permanent
Exciting opportunity with excellent salary package!
V-187174
David Schiele
Management Consultant, IT DACH Prokurist
IT Service Manager (m/w/d)
For our client, a specialist and one of Europe's leading companies in the field of Security we are looking for an IT Service Manager (m/w/d).
Our client offers an exciting opportunity with an excellent salary and benefit package.
Your tasks:
Apply now
For our client, a specialist and one of Europe's leading companies in the field of Security we are looking for an IT Service Manager (m/w/d).
Our client offers an exciting opportunity with an excellent salary and benefit package.
Your tasks:
- Being accountable for IT services within the organisation
- Managing daily run activities based on ITIL processes like incident management, change management, problem management, Service request management, Vendor Management etc.
- Responsible for managing the vendor contracts, negotiations, and vendor performance.
- Maintaining and ensuring effective, regular, and seamless communications with all stakeholders. Interfacing with vendors/internal stakeholders regularly.
- Provide governance and improve delivery through regular review meetings.
- Responsible for tracking and reporting SLAs.
- Responsible for maintaining service quality, service delivery performance, driving service excellence and continuous service improvement activities.
- Drive key production processes like Incident, Problem, Change, Release, Request, Knowledge Management etc.
- Drive the deployment and Continual improvement of the production processes based on the company requirements and ITIL best practices.
- Governance of JIRA/ServiceNow tools including the new customisation, version upgrades for the production process modules.
- Completed studies in an IT related subject
- 3 – 5 years of relevant experience in IT service delivery management and ITIL process management.
- Very good knowledge of the IT Infrastructure.
- Quality-conscious, Analytical thinking, Planning and Evaluating, Strong executor, with proven track of implementing improvement initiatives.
- Willingness to travel within the EU region (approximately 5%).
- Proficient spoken and written command of English.
- German language is a plus.
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