Technical Support Manager

An exciting opportunity for a Senior Support Manager has arisen with a fast-growing, VC-backed cyber security start up in London.

This is an excellent opportunity for a Senior Support Manager to lead their global support operations. You will ensure issue efficient resolution as tier 2, manage tier 1 support engineers and work with tier 3, combining technical expertise and leadership to drive continuous improvement and deliver exceptional support.

You will commit to a hybrid working model, required onsite between 2 – 3 days a week.

Experience of the Senior Support Manager will include:

• 4+ years managing technical support function
• Experience in a SaaS company
• Familiarity with outsourced team management
• Bonus: cyber security platform background

If you are a Senior Support Manager looking for an exciting new opportunity in a fast-paced environment working with an industry leading cyber security product, please apply today to learn more.