Manage our technical interface with assigned customers across Japan
Act as a technical advocate for our customers to ensure we are responsive to their needs
Resolve all technical issues that are gating items for design wins
Work with Client Engineering (the factory) to ensure our support automation systems are best-in-class, effective, and demonstrably superior to our competition
Work with distributor FAEs to support channel customers
Typical Activities:
Pre-Sales Tech Expert – Work with marketing and business development on new-product introductions and new-technology evangelism
Post-Sales Tech Expert – Work with sales (direct and channel) to expand opportunities in existing customers, identify new customers, and defend design wins against competitive pressure
Technology Scout – Collect technical feedback on our products and communicate to the product planning group for integration into future product offerings
Competition Scout – collect competitive product information through informal contacts with peers and customers, providing this to the management team
What You Should Bring:
Experience in the technology electronics industry in a design or technical customer support role
Experience supporting companies in the automotive supply chain
BS in EE, CS, Math, or Physics or equivalent work experience
Comfortable working in a dynamic start-up company environment
Extraordinary People Skills along with excellent oral, written, and presentation skills
Ability to work independently and the ability to pick up new technologies
A bias toward action and sense of urgency
Some programming experience such as Python, C, OpenCL, CUDA
Proficient Linux skills
AI, Machine Learning, Deep Learning, Smart Vision, GPU and/or CPU code development is a plus
What You Must Bring:
Fluency in English
Ability to travel to company sites across Japan as needed
