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Implementation Support Co-ordinator

Title: Implementation Support Co-ordinator -Mobile Technology
Location: Manchester
Salary: up to £26,500 + car allowance + bonus + benefits

Exciting technology company, providing innovative mobile technology solutions for the Healthcare and retail sectors, is looking to hire a further Implementation Support Co-ordinator.

The Implementation Support Coordinator will be working collaboratively with the Implementation, Technical Development and Business Development teams in both internal and real-world deployment
scenarios to ensure that customer and client expectations are exceeded.

Areas of responsibility include:

Pre-sales:
- Assist with the demonstration and presentation of services at client sites
- Build relationships with key stakeholders via on-site activity and phone/email communication
- Assist with the creation of functional specifications for any new services required to meet client needs
- Assist with the creation of proposals and contracts to secure deals

Implementation:
This will be key to ensure positive client engagement, high service adoption and delighted customers
- Create and agree implementation, communication plans and success criteria with key stakeholders
- Be the 'go to' person for the client through all stages of implementation
- Be the 'product advocate', to ensure positive engagement through the use of appropriate communication collateral, discovery meetings, face to face briefings and any 'user
engagement' schemes that become available
- Coordinate the physical technical implementation of the service at client sites
- Keep proper records of activities as they are completed to demonstrate the current state of
the testing plan and when the process is complete
- Assist with any necessary documentation to secure user acceptance and payment
Post-sales:
- Be the first port of call for any client support issues, coordinating with our technical team as
appropriate

Development support:
- Regular visits to test sites to carry out testing of the solution on behalf of the development team, helping them to further improve core system accuracy, resilience and test the performance of new features

Marketing:
- Creation and management of a database of client contacts
- Assist with the development of case studies to demonstrate the quantitative and qualitative benefits of the service
- Assist with the creation of sales collateral
- Keep abreast of market/client news to ensure we are well informed on opportunities
- Assist with events/exhibitions/demonstration days, as required


Essential skills and experience:
- Excellent people and presentation skills
- Experienced in project management
- Proven ability to take on new technical skills
- Proven ability to analyse data on a regular basis
- Experience of working with multiple stakeholders
- Good MS Office and computer skills

Requirements:

- Ability to travel around the UK, with frequent overnight stays at short notice
- Ability to travel, for short periods of time, to other territories to support projects
- Due to the nature of the client environment, DBS (Disclosure and Barring Service) checks will be required

If this role is of interest, please send your CV to Matt Andrews at IC Creative.

Keywords: implementation, support, project, co-ordinator, Manchester, permanent

North West England

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Job Details
  • to £26,500 + car allowance + bonus + benefits
  • Manchester, England
  • Permanent
  • J41503_icr
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By uploading your CV, applying to one of our advertised roles or asking us to act on your behalf to find suitable relevant employment, you confirm that you have read and agree to use of your data in accordance with our data privacy policy, a copy of which is available here

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