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Technical Support Engineer

Technical Support Engineer

Cambridge

Competitive Salary + Bonus + Share Options


My established Cambridge based Client has an urgent requirement for a Technical Support Engineer to provide all levels of support for the clients product offerings. The key responsibilities of the role are to support the internal infrastructure, take an active part in the continuous improvement of the Support team's methods and to participate in an on-call rota to provide out of hours 3rd line support.


Requirements


Essential

· "Can do" attitude, detail/quality-oriented.

· Strong troubleshooting and problem-solving abilities.

· Commercial experience of administering Linux systems.

· Excellent communication skills, both verbal and written, enabling professional, concise and accurate communication with all types of customers - internal or external, corporate or individual.

· Experience with Bash, Python and/or other scripting/programming languages.

· Desire to learn new skills.


Desired

· Experience working in cloud environments, preferably AWS.

· Experience implementing/improving monitoring (e.g. Zabbix, Nagios) and maintaining/supporting 24x7 services.

· Experience with some of the following technologies: Nginx, uWSGI, PostgreSQL, Ansible, Ubuntu, LDAP, virtualisation, orchestration/clustering, revision control.

· Development experience in a broad range of programming/scripting languages, using RESTful APIs and website front-end/HTML/Javascript experience

· Experience of dealing with customers in pressurised/difficult circumstances


If you have the necessary skills to fulfil the role or would like more information please apply to Seamus Hayes at IC-Resources

London

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Job Details
  • Competitive + benefits
  • London, England
  • Permanent
  • JO-1712-119113_icr
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