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Technical Support Engineer (24/7)

Technical Support Engineer (24/7)

Cambridge

Competitive Salary + Bonus + Share Options

 

My established Cambridge based Client has an urgent requirement for a Technical Support Engineer whose main responsibility is to participate in a shift rota to provide customers with 24x7 support coverage. In addition the successful applicant will provide 2nd-line support for the clients product offerings, work with the wider team to investigate and fix more complex problems, support the internal infrastructure and take an active part in the continuous improvement of the Support team's methods, processes and documentation.

 

Requirements

 

Essential

· "Can do" attitude, detail/quality-oriented.

· Strong troubleshooting and problem-solving abilities.

· Commercial experience of administering Linux systems.

· Excellent communication skills, both verbal and written, enabling professional, concise and accurate communication with all types of customers - internal or external, corporate or individual.

· Experience with Bash, Python and/or other scripting/programming languages.

· Desire to learn new skills.

 

Desired

· Experience working in cloud environments, preferably AWS.

· Experience implementing/improving monitoring (e.g. Zabbix, Nagios) and maintaining/supporting 24x7 services.

· Experience with some of the following technologies: Nginx, uWSGI, PostgreSQL, Ansible, Ubuntu, LDAP, virtualisation, orchestration/clustering, revision control.

· Development experience in a broad range of programming/scripting languages, using RESTful APIs and website front-end/HTML/JavaScript experience.

 

To apply or for more information please contact Seamus Hayes at IC-Resources

Cambridgeshire

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